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About TREE TOUCH

Tree Touch Toys is a premium toy brand that exports high-quality toys from top manufacturers in China and India. The brand focuses on delivering safe, durable, and innovative products, ensuring a superior play experience for children.

Our Retail Outlate

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Frequently ask Question

  • 1. What is Tree Touch Toys?

    Tree Touch Toys is a premium toy store that offers high-quality toys from the best manufacturers in China and India. We focus on safe, durable, and fun toys for children of all ages.

  • 2. Do you sell both online and offline?

    Yes! You can shop online through our website, and we also export high-quality toys internationally.

  • 3. What types of toys do you offer?

    We provide a wide range of toys, including educational toys, wooden toys, soft toys, puzzles, remote-control toys, and more.

  • 4. Are your toys safe for children?

    Yes, all our toys meet international safety standards. They are non-toxic, child-safe, and made from high-quality materials.

  • 5. How can I contact customer support?

    You can reach us via email at Treetouchorg@gmail.com or call us at +91 9129376068. You can also message us on WhatsApp for quick support.

  • 6. How can I place an order?

    Simply browse our website, add your favorite toys to the cart, and proceed to checkout. Follow the steps to complete your purchase.

  • 7. What payment methods do you accept?

    We accept debit/credit cards, UPI, net banking, and wallets like Paytm, PhonePe, and Google Pay.

  • 8. Can I modify or cancel my order after placing it?

    Once an order is confirmed, modifications or cancellations may not be possible. Please contact customer support immediately for assistance.

  • 9. Do you offer discounts for first-time customers?

    Yes! First-time customers get 15% off on their first order with a minimum purchase of ₹999. The discount is applied automatically at checkout.

  • 10. Do you offer nationwide shipping?

    Yes, we deliver across India. International shipping is also available for bulk orders.

  • 11. How long does it take to receive my order?

    Delivery times vary based on location. Typically, orders are delivered within 3-7 business days.

  • 12. How can I track my order?

    Once your order is shipped, you will receive a tracking link via SMS and email to monitor the delivery status.

  • 13. What is your return policy?

    We are not offer any return policy, if you want to return our product you please contact customer support for assistance.

  • 14. How do I request a refund?

    If eligible, refunds are processed within 5-7 business days after receiving the returned product.

  • 15. What is your 5X Money-Back Guarantee?

    We are confident that our prices are the best! If you find the same product at a lower price elsewhere, we will not only match the price but also give you 5 times the difference as a refund!

  • 16. How do I claim the 5X Money-Back Guarantee?

    To claim, provide proof of the lower price (such as a link or invoice) from a verified seller. Our team will review the request and process your 5X refund if eligible.

  • 17. Are there any conditions for the 5X Money-Back Guarantee?

    • The product must be identical (same brand, model, size, and condition).
    • The lower price must be from a legitimate competitor (not a sale, auction, or second-hand item).
    • The guarantee applies only before purchase or within 24 hours after purchase from our store.

    Tree Touch Toys reserves the right to refuse this offer at any time and makes the final decision on approval or denial of any claim.
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